Disrespectful customer calls fast-food workers 'idiots' they maliciously comply.
Working in a drive-thru means interacting with hundreds of people every day. People are usually fine, but you'll get a nasty person among hundreds of people. All you can do is fake a smile and do your best to fulfill their order.
On a popular Reddit thread in the Malicious Compliance Subreddit, one fast food worker encounters an insulting customer and does precisely what she says.
They write:
I work at 'Mendy's' Drive-Thru. There have been many changes lately that frustrate the customers and the employees. It's like a beautiful waterfall that is running directly over the front of your face, making your lower lip come down. Making you look weird and ugly, and you can't breathe because of the constant water flow. It seems like it could be something good, but it all depends on where you're standing. The drive-thru people are standing at the worst possible spot, pummeled by beautiful water.
A lady orders three 'Baggy Bags' (which has got to be one of the funniest wrong names for our products since that time a guy called the 'Bakonator' A 'Terminator'). I ask her which ones (we have three options). She says, 'A BAGGY BAG, you know the only one you have!!!!???'
Wow, we're off to a great start. At this point, I would usually be sarcastic, snide, or petty. Still, I've been learning from Youtube videos how to interact with people appropriately, which has helped me eliminate (or at least postpone) this behavior in myself. I've found it very helpful for moments like these. I use this newfound social knowledge to explain that we have three options to choose from simply: The Junior Bacon Cheeseburger, the Double Stack, or the Crispy Chicken BLT.
She said, 'The Double Stack, duh!! Oh, and you idiots never listen to me! You need to put those things in three separate bags!!' Okay, now she called me an idiot... I want to lose my sh*t, and my coworker can feel it in my voice, trying not to sigh and giving myself a breathing problem. She helped me deflect by saying, 'Oh my God, can you believe this woman!? Sounds like my aunt. I hate my aunt.'
I calm down and say, 'separate bags? You got it.' I said how I would describe what I had for breakfast (another thing I learned from Tom Hardy). She then replies. 'Look, motherf*cker, THREE! SEPARATE!! BAGS!!!' and drove off screeching her car, which hurt my ear immensely.
This set me off. Even if I wanted to say something back to this lady, I couldn't. I saw her car swing around the bend and almost hit the car in front of her. My ears were still ringing. Time for some much-needed malicious compliance. Three separate bags???? You got it!!
So, the Baggy Bag comes with a drink, fries, nuggets, and a sandwich. Typically we would put one burger, fries, and nugget in one bag. I’m going to do it a little differently. I beg my manager to let me bag this one. He heard that bs this lady said, so he reluctantly nodded and waved his hand toward the station. I wash my hands, glove up faster than ever before, and put all the fries in one bag, all the burgers in the second bag, and all the nuggets in the third bag.
She gets to the window, and the driver looks delightful, unlike what I expected. The passenger, not so much. She leans over and says, 'Y'all got that in three separate bags!!???' 'Sam, my cohort, hands the bags out and says, yep, one, two, three!!'
The driver looks in the bags and tries to hide a smile while shaking her head turns to the passenger, who looks in the bags and says, 'Are you f*cking serious!!??? Oh, my f*ckin god.' She yells at the driver and says, 'Just GO!!', and the driver screeches off again, still smiling. It's nice to ruin one person's day while making another's.
The internet does not respect rude customers.
TheMightyBluzah says:
She got what she asked for. She needed to be clearer if she meant for you to put each meal in its bag.
paradroid27 says:
I really thought the drink was going into one of the bags.
jennypurplethefirst says:
Why do people insist on being rude to those who prepare your food?
OP, I love what you did! Might I suggest next time putting all the food in one back and then giving her two empty bags separately.